Refund policy
Return & Refund Policy
Thank you for shopping with Saino. We care deeply about your experience and stand by the quality of our products. Please review the policy below to understand how refunds and store credit are handled.
Money-Back Guarantee
We offer a full refund or store credit if your order contains a mistake caused by us. This includes:
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Receiving the incorrect item
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Receiving the wrong size
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Damaged or defective products upon delivery
If there’s an issue on our end, we’ll make it right.
No Returns Policy
Due to our shipping and fulfilment process, we do not accept returns or exchanges. All sales are final once shipped.
Non-Refundable Situations
We are unable to offer refunds or exchanges in the following cases:
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Ordering the wrong size: We recommend checking our sizing chart carefully before placing your order.
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Providing an incorrect shipping address: Please ensure your shipping information is accurate. We are not responsible for packages delivered to addresses submitted incorrectly by the customer.
Contact Us
If you believe you're eligible for a refund or store credit due to an error on our part, please contact our team:
Email: info@sainoclo.com
Instagram DM: @sainoclo
We appreciate your understanding and continued support. Thank you for being part of the Saino community.